Refund Policy

1. Digital Products

Portret sells digital products only: AI-generated pet portraits delivered as a digital bundle (4K image and additional formats) via email. Once you have received your download link and downloaded the files, the product has been delivered.

2. When Refunds Are Considered

We may issue a refund in the following situations:

• You did not receive your download link or the link did not work, and we are unable to provide a working replacement.
• The delivered files were corrupted, incomplete, or clearly not the portrait you purchased (e.g. wrong image), and we cannot correct the delivery.
• You requested a refund before downloading the bundle and within the timeframe we specify (e.g. within 14 days of purchase), and we have not yet delivered a working link.

Refunds are at our discretion. We are not required to refund if you have already downloaded the bundle and are simply unsatisfied with the artistic result, as you had the opportunity to view a preview before purchase.

3. How to Request a Refund

Email us at support@portraitz.shop with your order number and the email address used for the purchase. Explain the reason for your request. We will respond within a reasonable time and, if we approve a refund, process it to the original payment method. Refunds may take several business days to appear depending on your bank or card issuer.

4. Chargebacks

If you dispute the charge with your bank or card issuer (chargeback) without first contacting us, we may provide evidence of delivery and our refund policy to the payment processor. We encourage you to contact us first so we can resolve the issue.

5. Changes

We may update this Refund Policy from time to time. The “Last updated” date will change. The policy that applies to your purchase is the one in effect at the time of that purchase.

6. Contact

For refund requests or questions, email us at support@portraitz.shop.